ReturnsBodytronics Return Policy & Satisfaction Guarantee:
By placing an order with Bodytronics you acknlowledge acceptance of the following return policies:
- Bodytronics offers a 30 day satisfaction guarantee on it's products (excluding custom ordered or custom logo items). If you are not satisfied with any product you may return it for a full refund, LESS SHIPPING CHARGES, within 30 calendar days from date of shipment. Item must be returned in AS-NEW condition including any free or promotional items. Any products returned without ALL packing/packaging material, instructions, and original included accessories will be accessed a 15% re-stocking fee and/or the full price of the promotional items. Items that show wear and tear will be accessed the same 15% re-stocking fee.
- Any order which was originally shipped with our free shipping and is returned for refund will have the actual cost of the original shipping deducted from any refund. If the items are returned for exchange, a full credit will be given towards the replacement merchandise.
- Defective merchandise may be returned for refund or exchange within 30 calendar days after purchase. After 30 calendar days unit must be returned to manufacturer for warranty repair. Customer must pay shipping to return the item to Bodytronics, we will pay the shipping back to you. In no case will shipping be refunded for defective merchandise returned for refund.
- Our returns process is easy: Simply return the items with a copy of the invoice, no return authorization is needed. Make sure to indicate why you are returning the item and indicate if you want a refund or exchange. If you want to exchange the item be sure to indicate what replacement item(s) you want.
- If merchandise is returned because of a Bodytronics error, we offer the customer's choice of a full refund, including shipping, or exchange at no cost to the customer. All claims must be made within 14 calendar days from original shipment date.
- Custom and/or special ordered items, or items with custom logos are non-returnable. All sales are final on custom ordered and/or custom printed items.
- We do try to be fair and will consider exceptions to the above policies in some cases. Time is of the essence and if you are not satisfied you should contact us immediately.
- If you have any additional questions, please call or Email Us with your question. We will usually respond within the hour. We are a privately held small business that truly values your business.
- Your satisfaction is very important to us and we promise to do our best to ensure such.
Returns Shipping Address:
TKOZ Enterprises, Inc.
ATTN: Returns - Order # (Your Original Order Number)
3020 NE 41st Terrace STE 427
Homestead, FL 33033