Buy With Confidence!
Our goal is to make your buying experience stress free!
Same-Day Shipment: WE SHIP FAST! Orders placed Monday-Friday by 5:30pm Eastern with UPS Ground, UPS 2nd Day Air, and UPS Next Day Air shipping will ship the same day. Orders with the above shipping methods placed on the weekends or holidays will ship the next business day. Orders with "Free Super Saver Shipping" will usually ship the next business day.
Easy, No-Hassle Returns: We make returns easy! You have 30 days to return your purchase for any reason. No authorization is necessary! Click here for our full return policy.
Top-Notch Facility, Systems, & People: Our business is mail order. We have a top-notch facility equipped with the best systems, and staffed by the best people. We are not another fly-by-night web seller doing business out of their garage or basement. You can trust us to deliver!
Customer Service & Business Operations: Unlike most of our competitors (like Amazon), we have a published toll-free phone number (877-786-7928) that we actually answer. If you have a question about your order or need assistance in choosing a product you will be able to reach someone via phone or email. We also spare no expense in packaging our shipments, ensuring your product arrives in perfect condition.
Merchandise In Stock: We promise 99.9% availability of the merchandise shown on our website. If an item is out of stock we will notify you on the same business day (Monday-Friday) or next business day (Weekends & Holidays).
Free Same-Day processing of ALL Polar Products: As a premier authorized dealer of Polar heart rate monitors, we offer free same-day order processing on all Polar products, and all Polar products come with the 2 year Polar warranty. We make our best effort to get your package in transit on the same day the order is placed! Same day cut-off times vary by carrier.
Free Shipping on ALL Products: We offer free shipping on everything we sell as long as your order total is $15 or more. Due to the rising costs associated with packing and shipping, orders under $15 are accessed a $1.99 handling fee to help offset these costs.
For all free shipping options select the "Free Super Saver Shipping" option at checkout. Express upgrades will be automatically applied when we process your order.
The level of Free Shipping service on all products is noted by the following icons on the product's category and product detail page:
Ships via our choice of either UPS Ground or USPS 1st Class/Priority service
(Typically ships the next business day - On Polar items best effort is made to ship the same day!)
(48 states only* - see note 1 below)
Ships via UPS 2nd Day Air Service - Orders placed by 5:30p EST ship the same day!
(48 states only** - see note 2 below)
Ships via UPS Next Day Air Service - Orders placed by 5:30p EST ship the same day!
(48 states only** - see note 2 below)
NOTE: Saturday and Sunday are not standard business days for UPS. No UPS deliveries are made on Saturday or Sunday, regardless of the shipping method. Saturdays and Sundays do not count in transit time of any level of UPS service. Saturday delivery of UPS 2nd Day and Next Day shipments are available in some areas for an additional fee. Call us toll free at 877-786-7928 if you need a Saturday delivery.
Free Shipping Details:
We can usually get your shipment out the same day even after 5:30p EST. Please call if you need your order to go out after 5:30p EST.
Any free products are limited to one per customer.
Actual shipping charges will be collected on any items returned for refund if the returned items were shipped with free shipping.
* Note 1: Shipments to Hawaii, Alaska, APO/FPO, & US Territories weighing 2 pounds or under generally qualify for Free "Best Way" Shipping. If additional charges apply to your order, we will contact you promptly before shipment. Email us if you would like to know the specific charges for an order over 2 pounds shipping to one of these areas.
** Note 2: Customers in Hawaii, Alaska, APO/FPO, & most US Territories will receive free Priority Mail shipping instead of UPS Next Day or 2nd Day service. Email us if you are in one of these areas and have a question about how your order will ship.
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