Our Holiday Gift-Buying Promise
Our goal is to make your Holiday gift buying as stress-free as possible!
Same-Day Shipment: Orders placed Monday-Friday by 5:30pm Eastern with UPS Ground, UPS 2nd Day Air, or UPS Next Day Air shipping will ship the same day. Orders with the above shipping methods placed on the weekends or holidays will ship the next business day. Orders with "Free Super Saver Shipping" will ship within 2 business days but currently are shipping in under 2 business days - typically same or next day. Choosing Rush Processing at checkout will ensure your Super Saver shipment goes the same or next day.
Extended Return Period: Purchases made between November 1st, 2013 and December 31st, 2013 have until January 31st, 2014 to be returned for exchange or refund. No return authorization is necessary, just provide the name of the original purchaser. (All other aspects of our Returns Policy do still apply.)
Guaranteed Holiday Delivery: We guarantee all orders placed before December 13th via any shipping method will arrive by December 24th. After December 13th, place your order by 5:30pm Eastern, December 20th (using UPS 2nd Day Air shipping) or 5:30pm Eastern, December 23rd (using UPS Next Day Air shipping) and we will guarantee your package will arrive on December 24th, or your shipping is free and your choice of either 10% off or free return shipping (given as a credit on our chosen method).
Click here for important UPS holiday shipment information.
Top-Notch Facility, Systems, & People: Our business is mail order. We have a top-notch facility equipped with the best systems, stocked with inventory (no drop-shipping), and staffed by the best people. We are not another fly-by-night web seller doing business out of their garage or basement. You can trust us to deliver!
Customer Service & Business Operations: Unlike most of our competitors (like Amazon), we have a published toll-free phone number (877-786-7928) that we actually answer. If you have a question about your order or need assistance in choosing a product you will be able to reach someone via phone or email. (Please keep in mind that our phones are extremely busy after November 25th). We also spare no expense in packaging our shipments, ensuring your product arrives in perfect condition.
Merchandise In Stock: We promise 99.9% availability of the merchandise shown on our website. If an item is out of stock we will notify you on the same business day (Monday-Friday) or next business day (Weekends & Holidays).
Free Same-Day Shipping on ALL Polar Products: As a premier authorized dealer of Polar heart rate monitors, we offer free same-day shipping on all Polar products, and all Polar products come with the 2 year Polar warranty:
Free Shipping on ALL Products: We offer free shipping on everything we sell as long as your order total is $15 or more. Due to the rising costs associated with packing and shipping, orders under $15 are accessed a $1.99 fee to help offset these costs.
For all free shipping options select the "Free Super Saver Shipping" option at checkout. Express upgrades will be automatically applied when we process your order.
The level of Free Shipping service on all products is noted by the following icons on the product's category and product detail page:
Ships via our choice of either UPS Ground or USPS 1st Class/Priority service
(On Polar items orders placed by 5:30p EST ship the same day!)
(48 states only* - see note 1 below)
Ships via UPS 2nd Day Air Service - Orders placed by 5:30p EST ship the same day!
(48 states only** - see note 2 below)
Ships via UPS Next Day Air Service - Orders placed by 5:30p EST ship the same day!
(48 states only** - see note 2 below)
NOTE: Saturday and Sunday are not standard business days for UPS. No UPS deliveries are made on Saturday or Sunday, regardless of the shipping method. Saturdays and Sundays do not count in transit time of any level of UPS service. Saturday delivery of UPS 2nd Day and Next Day shipments are available in some areas for an additional fee. Call us toll free at 877-786-7928 if you need a Saturday delivery.
Free Shipping Details:
We can usually get your shipment out the same day even after 5:30p EST. Please call if you need your order to go out after 5:30p EST.
Any free products are limited to one per customer.
Actual shipping charges will be collected on any items returned for refund if the returned items were shipped with free shipping.
* Note 1: Shipments to Hawaii, Alaska, APO/FPO, & US Territories weighing 2 pounds or under generally qualify for Free "Best Way" Shipping. If additional charges apply to your order, we will contact you promptly before shipment. Email us if you would like to know the specific charges for an order over 2 pounds shipping to one of these areas.
** Note 2: Customers in Hawaii, Alaska, APO/FPO, & most US Territories will receive free Priority Mail shipping instead of UPS Next Day or 2nd Day service. Email us if you are in one of these areas and have a question about how your order will ship.
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