Q: When I'm shopping, I place items in my shopping cart but when I go to checkout, there's nothing there.|
A: Our Web site uses a cookie to help us track individual user navigation while on the site which helps us keep track of items added and removed from your shopping cart. After you have modified your browser setting to accept cookies, you should be able to add items to your shopping cart and checkout. Here's how to change the settings on some common browsers:
Internet Explorer 4: In the Tools Menu, select Internet Options. Click on the
Advanced tab, and change the setting to Accept all Cookies.
Internet Explorer 5: In the Tools Menu, select Internet Options. Click on the
Security tab, then on the Custom Level Button. Change allow
cookies to Enabled
Netscape: In the Edit Menu, select Preferences. Click on Advanced,
and select Accept all Cookies.
If you'd like to learn more about cookies, CLICK HERE.
Q: What's my tracking number?
A: Your UPS tracking number or USPS Delivery Confirmation number will be emailed to you when your order ships. You can either call us at 877 786 7928 (9:30-5:30 eastern, M-F), or E-mail Customer Service if you did not receive your tracking number via email.
Q:How can I check on the status of my Order?
A: You can either call us at 877 786 7928 (9:30-5:30 eastern, M-F), or E-mail Customer Service . Order status informtion is not available online at this time.
Q: What are my Shipping Options while Shopping Online?
A: U.S. orders are shipped either Ground, 2nd Business Day or Overnight shipping. Shipping charges are based on the dollar weight of your order. Free shipping is available on all items we sell. Click here to see our shipping policies.
Q: How do I ship to an International address and how much will it cost?
A: Because of fraud issues and Visa/MasterCard International's hostile policy toward internet merchants, we no longer ship outside the US and US territories.
Q: How do I locate a specific item?
A: If you know the name or item # of a product and want to view it without having to browse our Online catalog, you may want to use
our "Product Search" feature. This is located on every page of the Online Catalog. You may either type in the item number of the product from the catalog, or the description.
For example, if you are looking for a Polar F11 heart rate monitor, you could type in either "Polar", or "F11". The more specific your search, the better your results will be.
Q: How do I know if an item is in stock?
A: If an item is out of stock we will indicate it's out of stock status on the product description page. We stock what we sell!
Q: How do I know that my transaction is secure?
A: When you check out, all of your ordering information that you submit to us is secure, using Thawte and SSL Encrypted Technology. You can see this by checking out the bottom left hand corner of your browser. You will see a complete key if you use Netscape or a locked padlock in Explorer. We guarantee the security of your information while shopping our website.
Q: Can I change or cancel an order after it's been submitted?
A: Orders are processed continuously shortly after you submit them to us. Because we attempt to expedite all shipments as quickly as possible, changes or cancels to orders once submitted are sometimes not possible. However, if you have any questions or need further assistance after submitting your order, please contact Bodytronics sales or call 1-877-786-7928 as soon as possible after placing your order.
Q: How do I Price Match a product on the Web?
A: To Price Match an item when you are ordering via the Web, simply give us the item, the price and where you saw this price. It must be a Nationally advertised price and if you see it on a Web Site, please include the URL. If you are matching a price from a catalog or magazine, please include the issue. Email your request to our pricematch ace for a prompt response.
Q: How do I return an item?
A: To return an item, simply send the item back to us, either insured US mail, or UPS. Enclose a copy of your sales order, and write your sales order number on the outside of the box. Send to: TKO Enterprises Inc, 220 Etowah Trace, Fayetteville, GA 30214. (Note: We do not accept C.O.D.'s) Please review our return policies before returning your item(s).